Frequently asked questions

All you need to know

If you still have more queries, feel free to contact us!

General

Your Sol Caravan rental includes the essentials to start your trip comfortably and without hidden surprises:

  • Airport pick-up and drop-off
  • Secure parking if you arrive with your own car
  • Luggage storage during your trip
  • 100 km per rental day included
  • Additional drivers included

Each campervan comes prepared for your adventure, but the final equipment depends on the extras you choose, such as bedding, towels, camping set, bikes or other travel add-ons.

You can check all available extras and detailed pricing in our Prices section.

Booking & Payment

Our standard cancellation policy is based on how close the cancellation is to your pick-up date:

  • More than 30 days before pick-up: the 30% reservation payment is non-refundable.
  • 30 to 8 days before pick-up: the cancellation fee is 50% of the confirmed total rental price.
  • 7 to 1 day before pick-up: the cancellation fee is 80% of the confirmed total rental price.
  • Same-day cancellations: no refund is available.

Due to the current global situation and possible travel disruptions, we have temporarily updated our cancellation policy.

If your flight is cancelled, we will refund 100% of your booking amount. To apply this exception, we may ask you to provide official proof of the flight cancellation.

Please note that this temporary policy may change. Before confirming your booking, we recommend checking the latest cancellation conditions.

Fill out the reservation form on our website, or get in touch via WhatsApp. Once your booking is confirmed, we’ll send you all the details, including pickup instructions and what to bring.

You can modify your booking based on availability. Please contact us as soon as possible to make changes, and we’ll do our best to accommodate your request.

The required deposit depends on the package you choose:

  • Basic Pack – €1,000 for campervans, €2,000 for motorhomes
  • Premium Pack – € 500 deposit – only available for campervans (we do not offer premium insurance for motorhomes)
    With Premium Insurance (0 EUR deductible) – €29.90/day

For more details on our rental conditions, feel free to contact us or visit Prices section.

To confirm your reservation, we ask for a 30% reservation payment by bank transfer.

The remaining balance must be paid by bank transfer no later than 30 days before the start of your rental period.

The security deposit is paid on-site at pick-up and can be made by credit card, debit card or cash.

If you have any special payment request or need a different arrangement, please contact us before booking and we’ll do our best to help.

Yes. The minimum rental period depends on the vehicle type and the season.

For campervans, the minimum rental period is usually 3 days.
For larger motorhomes, the minimum rental period may be 5 days in low season and 7 days in high season.

If your preferred dates are shorter than the minimum stay, you can still contact us and we’ll let you know if we have any flexible options available.

Vans & Features

Our campervans provide all the comfort you need for an unforgettable journey! Kitchen, fridge, stationary heating, shower, toilet, sunshade, and much more – all in a compact size for maximum freedom! For more details, visit the Campervans page.

Campervans are more compact, easier to drive and easier to park. They are a great choice for couples, solo travellers, short escapes, beach trips and flexible road trips.

Motorhomes are larger and offer more living space, more storage, bigger beds and more comfort for families or longer journeys.

The best choice depends on how many people are travelling, how much comfort you want, and how confident you feel driving a larger vehicle.

Not all vehicles have the same equipment.

Some campervans have a bathroom with toilet and shower, while others may have a more compact setup or an outside shower.

Larger motorhomes usually have a more complete bathroom area, often with a separate or more spacious shower and toilet.

Please check the vehicle description before booking, or contact us if a bathroom is important for your trip.

We provide USB and power outlets in each campervan for charging devices. Wi-Fi isn’t built into the vans, but we’re happy to recommend local providers for portable hotspot options.

Yes, all our campervans are equipped with air conditioning and heating for maximum comfort.

  • Driving air conditioning ensures a pleasant temperature during your journey, even on the hottest days.
  • Driving heating keeps you warm and comfortable while traveling in colder weather.
  • Stationary heating allows you to maintain a comfortable temperature inside the campervan while parked, making it suitable for year-round use.

No matter the season, you’ll always have the perfect climate on your trip.

Travel & Logistics

We are located very close to Málaga Airport, only a few minutes away by car.

Our location makes pick-up and drop-off easy if you are arriving by plane, but also convenient if you are coming from Málaga, Costa del Sol or nearby areas.

If you need we will pick you up at the airport and drop you off there as well. You also have the option to safely store your luggage or any items not needed for your trip. If you prefer a different pick-up or drop-off location, please contact us.

Pick-up and drop-off times are agreed before your trip.

Standard pick-up and drop-off during normal working hours are included. Early morning, late evening, Sunday or public holiday pick-ups and drop-offs may have an extra fee.

We recommend sharing your flight details or preferred schedule before booking, so we can confirm availability and any possible extra cost.

Yes. Airport pick-up and drop-off near Málaga Airport are included in your rental.

We will confirm the exact meeting point and instructions before your arrival, so you know where to go and what to expect.

Yes. If you arrive with your own car, you can leave it in our secure parking during your rental period.

Yes. You can leave your empty suitcases or extra luggage with us during your trip.

This is especially useful because campervans and motorhomes have limited living space. We usually recommend packing your travel essentials into the vehicle before, leaving large suitcases with us when possible.

Your rental includes 100 km per rental day.

Extra kilometres are charged separately according to our current price list.

Depending on your route, you may also be able to add a kilometre package or unlimited kilometres as an extra. If you are not sure which option is best, send us your planned itinerary and we’ll help you calculate it.

For more information, visit the Prices page.

Spain offers various camping sites and designated parking areas for campervans, including several spots along Costa del Sol. We can provide a list of recommended campsites and areas where you can safely park overnight. Also, we recommend to read our article about local restrictions and rules on campers.

Our vehicles can be used in Spain and Portugal.

Travelling to other countries is not allowed unless we confirm it in writing before the rental.

Returning the van late may incur additional fees. Please let us know if you expect any delays so we can make necessary arrangements.

Pets up to 15 kg are allowed in some of our vehicles, but the following conditions apply:

  • A pet fee will be charged, which covers the cleaning costs after the rental period.
  • The renter is fully responsible for any damage caused by the pet to the interior or exterior of the campervan.
  • The safe transport of the pet and compliance with local regulations are the sole responsibility of the renter.

If you have any questions about travelling with a pet, please contact us!

Driving & Travel Rules

You need a valid category B driving licence.

All our campervans and motorhomes can be driven with a standard car licence, as they are under 3,500 kg.

The driver must usually be at least 25 years old and must have held a driving licence for at least 2 years.

Yes, many of our clients drive a motorhome for the first time with us.

Before departure, we explain how the vehicle works and show you the most important driving, parking and living-area details.

That said, larger motorhomes are longer and higher than campervans, so they require more attention when parking, entering narrow streets, driving under trees, passing low bridges or using small village roads.

If you feel unsure, we recommend choosing one of our compact campervans first. They are easier to drive, park and handle.

Yes. Campervans are more compact and easier to drive, especially on narrow coastal roads, mountain villages, city streets and parking areas.

Motorhomes offer more interior space, larger beds, bigger storage and more comfort for longer trips or families, but they require more care when manoeuvring and parking.

Bedding and towels are available as extras.

You can bring your own or add them to your booking.

Please check the Prices section for the current cost of bedding sets, towels and other extras.

Yes, in most cases you can add extras after booking, depending on availability.

We recommend requesting extras as early as possible, especially during high season.

Yes. At pick-up, we explain the vehicle and show you how the main systems work, including beds, kitchen, water, toilet, electricity, heating and other equipment.

We want you to feel comfortable before starting your trip.